We ship domestically in the U.S. and internationally from our warehouses in the Netherlands and China.

If you would like to cancel or modify your order, please contact our customer support team on our Contact Us page or email directly to support@mycustomgift.co within 24 hours. If 24 hours have passed from the time of purchase, we may not be able to cancel or make changes to your order as it would have already been customized or shipped. We try to start production of all orders as soon as possible.

All products within the product page will provide better estimates for processing times and shipping times as many of our products may require extra time to customize the products and from where the product is shipped from.

Processing time for our non-custom jewelry products takes approximately 1-3 business days, and custom jewelry products takes 2-5 business days. For general products, processing time takes 1-5 business days.

Please allow extra production times and possible delays due to additional busy festive seasons and holidays.

All products within the product page will provide better estimates for processing times and shipping times as many of our products may require extra time to customize the products and from where the product is shipped from.

Once shipped, delivery times for Jewelry products are as follows:
United States: 2-5 Business Days
Canada: 4-10 Business Days
United Kingdom, most of EU: 2-5 Business Days (Depending if the product is available at our factory in the Netherlands, shipping from the US takes 5-10 business days)

For general products, please allow 4-10 business days for arrival for standard shipping (some international orders may require 10-15 business days in some cases due to customs/local post office delays)

Kindly know that we have experienced intermittent disruptions in transportation organizations and the global supply chain that have caused port congestion and delayed shipping times. Under these unprecedented circumstances, it is significantly harder to make precise transportation times. For direct shipping to customers that have ordered from our international warehouses, we always ship via air freight for better shipping times.

We always try to estimate the shipping time and communicate with complete transparency with our customers, but sometimes unforeseen problems occur as the postal service is out of our control. Thus these estimates are not guaranteed, and we cannot guarantee your order will arrive by a specific deadline. Please refer to the carrier's website for up-to-date information about their service guarantees. If your order includes multiple items, each item may be processed from a different facility. Thus your shipment may arrive in multiple packages.

We do not have an express shipping option available right now. Due to the ongoing shipping disruptions (with the Holidays), the carriers have suspended guaranteed delivery dates. Therefore we have decided not to offer an express shipping option.

Shipping insurance is offered at checkout. It's provided by MyCustomGift and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team.

There are times when the carrier will mark packages as delivered at your local post office and will later drop off parcels in a few hours or the next business day.

We ship most items via the USPS. They usually deliver to the mailbox where you receive first-class mail, not necessarily to the doorstep or other location where other carriers typically drop off your parcels.

Sometimes the carriers will mistakenly deliver your package to the wrong mailbox. We advise that you ask your neighbors if they have received your package by mistake.

We also advise contacting your local post office and providing your tracking information for further assistance. 

Please contact our support team if you received the wrong item upon arrival. We request that customers provide proof to our support team of an image upload of the incorrect item. Claims for defective or wrong orders will not be accepted after 30 days from delivery.

Custom items (engraved or photo upload products) do not qualify for returns.
Non-custom items are eligible for returns within 30 days after receiving your product. The item must be in its original condition and undamaged. Any damaged clothing may be eligible for replacements. If your item is damaged, please provide a photo upload of the product.
Please review our Refund Policy to see if your order qualifies for returns.
To start the return process or have any other questions or concerns, please get in touch with our customer support team on our Contact Us page or email us directly at support@mycustomgift.co.

They are produced using 316L Surgical Grade Stainless Steel, and a few items have a Gold completion choice. 14K items are plated with Rhodium, while 18K items are plated with 18K yellow gold. We utilize a top-notch electroplating process that implies it doesn't rub or drop away without any problem.
The graphic is a shatterproof fluid glass-like material applied manually and is not paper or sticker for pendant items. 

Here are a few suggestions you can follow on the best way to care for your jewelry to keep it enduring for as long as possible.
Get your jewelry far from water, oil, cleanser, cream, scent, silver cleaner, and other unforgiving synthetic compounds. Try not to utilize harsh jewelry cleaners that contain corrosive agents, alcohol, or vinegar.
Everyday wear can store oils and fragrances onto the jewelry and cause staining.
Clean your jewelry prior to putting it away. Even a fast wipe with a microfiber cloth will suffice.
Store your jewelry in soft pouches or jewelry cases to prevent damage, tangling, or chipping.

The 2-Year Protection Plan covers defective items if purchased.
2-Year Product Protection starts from the date of purchase.

Protection plan covers:
Damaged or defective products
Stone repairs or replacements
Tarnished jewelry

Protection plan excludes:
Lost or stolen items
Batteries
Normal wear and tear

Additional terms:
2-Year Product Protection includes one replacement/repair per item. If your product has any covered defects during the period, please contact our customer support team on our Contact Us page or email us directly at support@mycustomgift.co. We will gladly repair or replace the item(s). Suppose the insured item is no longer available. In that case, we will exchange the item with a similar item of equal value. The 2-Year Protection Plan does not cover lost or stolen items.
Please note - product protection is not refundable once the order has shipped.

We accept all major credit cards (Visa, Mastercard, AMEX, and Discover) for payments.

No worries, we are here to help. You can contact our customer support team on our Contact Us page or email us directly at support@mycustomgift.co